BUY & TRY
Buy and evaluate our products for 30 days!
If you are not satisfied, you can return it to us and we will refund your purchase. The cost of the return shipping is to be paid by the customer. Also the import/export taxes outside EU will not be refundable. This operation can only be implemented for countries and states where our distributors and dealers are not present.
Try our products within the comfort of your own home
Receive expert advice on how to optimise your new audio system to your environment
Enough time to achieve auditory perfection
When you go to your local dealer to experience and test a wide array of products, you end up with an idea of how they sound in the shop, and not your home.
We designed our 30-day, Buy & Try policy to be mutually beneficial. We, the designers of the product, get to prove the quality of our products, while you get to experience the satisfaction of having purchased a product that is the answer to your needs. In the process, we are always ready to support you.
Terms and Conditions
The cost of the return shipping is to be paid by the customer. Grandinote promises to offer the best return shipping rate, leveraging our freight agreements. The return of your purchase must be authorised by Grandinote, in advance. Once we verify that your purchase is returned without any damage caused by the customer, we will refund you in full. If the product is damaged, appropriate deduction will be made from your impending refund. If the damage inflicted is accidental in nature, you can contact us with visual proof (i.e. images or videos) to get an estimate of the value drop. It is expected by Grandinote that the packaging and the accessories that come with the product to be returned without damage. Any missing or damaged items will result in an appropriate deduction of refund. Please let us know if any of the packaging or accessories are missing or damaged when you request a return and a subsequent refund. The Buy & Try policy does not apply to cables.
Please contact us if you have any inquiries regarding our Buy & Try policy.